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Xplore Mobile Update on COVID-19

At Xplore Mobile, we are closely monitoring the COVID-19 situation and are putting in place measures to protect the health and safety of our customers and employees.

We know these are challenging times. We want to play our part to support Canadians and to help you stay connected. Over the past few days, while ensuring the safety and welfare of our team members, we have been busy taking the necessary steps to ensure continuity of our network and our support services for you. We will continue to provide you with simple, fair and transparent service.

Xplore Mobile is working to ensure the health and safety of our customers and employees in accordance with all public safety guidelines. This includes extra sanitation measures and safety protocols in our stores. Any employees returning from outside of Canada or feeling unwell are instructed to stay at home for the recommended period.

At this time Xplore Mobile locations at St Vital, Kildonan Place, and Shoppers Mall remain open by appointment only with reduced hours to serve customers – please check the store locator page https://www.xploremobile.ca/stores for the latest information on store hours.

Our customer care representatives are ready and available to help. Get support by calling us at 1-866-841-7004 or *611 from your Xplore Mobile phone.

QUESTIONS AND ANSWERS

How can I do account changes?

Self-serve via MyXplore, or you can reach our customer care centre at support@xploremobile.ca or call 1-866-841-7004.

How do I make bill payments?

You can pay easily through MyXplore, online banking, or at your financial institution.

What if I need a replacement for my phone?

Locations at St Vital, Kildonan Place, and Shoppers Mall remain open with reduced hours – please check the store locator page https://www.xploremobile.ca/stores for the latest information on store hours and appointment booking options.

What if a government or health authority instructs residents to stay home?

Xplore Mobile is committed to keeping its local sales and support available to continue to serve you. However, operations could change depending on evolving conditions in a region and guidance from authorities. In this case, our customer care centres, and self-service would remain available.

Are you confident in your ability to continue providing service as the situation evolves?

Yes. In addition to having put in place measures recommended by public safety authorities to protect our team members, Xplore Mobile is able to serve customers from the multiple workplaces we operate across the country.

As the situation evolves, we will keep you informed of any developments – please check the website for updated information at www.xploremobile.ca

See what plans are available in your area

You can change your postal code at any time by pressing the location button in the site navigation. Address must match primary area of use. Usage exceeding 50% over two months outside area can result in disruption of services and mandatory plan change.