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Bill Explainer

Understanding your monthly bill

Your monthly bill shouldn’t come with any surprises or require a PhD to read. Here’s the skinny on how to understand it.

Account overview:

1. Account/Invoice #: Use your email address to login to myxplore, pay your bill online and view your usage details. Your invoice number is a unique identifier you can use when calling Customer Care, allowing us to access your account and invoice faster.

2. Previous Bill: Shows the total from the invoice issued the month before, payments, adjustments (such as any credits) and any outstanding balance.

3. Current Bill: Shows your current month’s charges plus any outstanding balance.

Summary:

4. Account: Outlines your total monthly rate plan costs plus tab contribution, any usage costs not covered by your plan and other credits or adjustments. (For instance, if you change your plan during the previous invoice period.) Rate plans are billed one month in advance while any usage charges are billed for the previous month.

Details:

5. Monthly: Shows your current rate plan and monthly fee.

6. Talk: Lists your total minutes usage by category and charges not covered by your rate plan.

7. Data: Lists your total data usage by category and charges not covered by your rate plan.

8. Events: Lists your total number of events such as text and picture messaging, as well as charges not covered by your rate plan.

9. Your Tab: Shows the details of your tab, including device model, start date, remaining balance and anticipated number of months remaining.

10. Additional Number: If you have more than one phone number associated with your account, the details begin here.

11. Last Page: Provides information on where to get your usage details, how to pay your bill and includes your remittance slip.